LONDON: BlackBerry users in Europe, the Middle East, Africa and India suffered e-mail outages for several hours on Monday.
Twitter users and Reuters correspondents from Britain to Dubai to New Delhi reported disruptions or complete outages of their e-mail and BlackBerry Messenger services.
Research in Motion (RIM) said in an e-mail message sent to Reuters New Delhi: “We are working to resolve an issue currently impacting some BlackBerry subscribers in Europe, Middle East and Africa and India.”
In Europe and Canada, it put out an identical statement but omitted the reference to India.
“We are investigating, and we apologise to our customers for any inconvenience caused whilst this is resolved,” RIM said, declining to provide further detail.
(Editor’s note: The services have been restored, according to other news reports early this morning.)
The hiccup adds to the woes of the struggling manufacturer, increasingly seen as a takeover target.
RIM, which once owned the corporate mobile e-mail market, has been losing share to smartphone rivals led by Apple’s iPhone as employees from the boardroom down demanded more choice.
A poor reception for its Playbook – a Tablet computer – has increased pressure on RIM’s top management, while a string of senior staff have left.
Monday’s outage follows last month’s BlackBerry Messenger disruption in the Americas.
Last month, investors drove RIM stock down by 20%, or US$3bil (RM9bil) in value, after dismal quarterly results, raising prospects of a break-up, sale or new leadership. – Reuters